Question 1

How many guests are in a small group?

Accepted Answer

We keep departures genuinely small — a comfortable van, not a bus. We're confirming the exact maximum and will publish it here; meanwhile, ask us on WhatsApp and we'll tell you the group size for your date.

Question 2

What interaction will I have with the elephants?

Accepted Answer

You'll walk alongside, observe and learn with a guide. Feeding and closer moments depend on each elephant's health, behavior and willingness that day — we never force contact, and there is no riding.

Question 3

Is elephant riding allowed?

Accepted Answer

No. We do not offer riding of any kind.

Question 4

How difficult is the hike?

Accepted Answer

The Pha Dok Siew trail takes about an hour and a half at a relaxed pace, on forest paths with some steps and slopes. Most reasonably fit travelers enjoy it comfortably. If you're unsure, ask us on WhatsApp.

Question 5

Is lunch included?

Accepted Answer

Yes — a lunch prepared with local suppliers is included, along with drinking water throughout the day.

Question 6

Do you offer vegetarian food?

Accepted Answer

Please tell us when you book and we'll check the options for your date.

Question 7

Where will you pick me up?

Accepted Answer

We pick up from hotels in Chiang Mai. Send us your hotel name on WhatsApp and we'll confirm your pickup time.

Question 8

What happens if it rains?

Accepted Answer

The mountain is beautiful in most weather and the day usually runs as planned, with small adjustments for safety and comfort. If conditions require a change, your guide will adapt the itinerary.

Question 9

Can children join?

Accepted Answer

Yes, families are welcome and there is a child rate. We're confirming the exact age range for the child price — ask us on WhatsApp for your kids' ages.

Question 10

How do I pay?

Accepted Answer

You can pay online when you book, or in cash on arrival.

Question 11

What is the cancellation policy?

Accepted Answer

We're finalizing the published policy. Message us on WhatsApp and we'll confirm the current terms before you book.